NEED OF LIGHT SHED ON THIS

[mona_b]

IN ABBREVIATION >>I had an injury / trauma incident that took place at a cinema....got the insurer communicating with me...the injury persisted... in between emailing, I spoke to the insurer twice.. I stressed that I lived with a permanent trauma syndrome condition that was under control until the incident at the cinema happened...i spoke of the necessaty for stating therapy again... time lapsed and I contacted the public liability manager who originally was put in charge of my case but wouldn't communicate with me... I told her of my disappointment and that I needed her and the company to respond appropriately...she contacted the insurer, again !!..i was stunned when I read his first sentence > "how's the therapy going ".... and ironically he discounted all my email to the manager said and just offered me $300 which I mentioned at the very start while I was angry....my family were disgusted at such calloused attack and I felt it was a direct nasty, I sarcastic, I discriminatory, intentional attack on me... all because I handled the matter on my own and became vulnerable in my conversations with him, previously, and shared about my disabilities and disadvantages openly...and it was all new and foreign to him... I now have an offer of legitimacy to put in an application at vcat in the Human Rights list... do shed wisdom on this matter.. I would be grateful... regards mona b

[PamelaR]

Hello Mona B

Welcome to Beyond Blue (BB) forums. People who respond to posts, while not counsellors or psychologists, are very friendly, caring, supportive and have experience with mental illness.

It sounds that you could have definitely been treated better. Having PTSD can be debilitating when you are triggered. I have PTSD, anxiety and depression.

I am frequently triggered. Triggers may includes things that happen while I'm walking down the street, going into shopping centres, sitting in seminars, watching TV, watching movies etc. The triggers are hard to predict, though can be managed, with a bit of work. It takes time and it is an ongoing process.

When I'm triggered there are a range of different things I do to help reduce by anxiety. To find more information go to the BB homepage and look under the facts tab for anxiety.

I am not able to help you regarding what action you want to take for compensation against the cinema, as that's not in the area of my experience. Have you sought legal aid to help you?

Let us know how you get on.

Kind regards

PamelaR