Online chat and call counselling

[ChildHeart]

Hi guys, sorry to be posting this here, but I have a question about a post I wish to make and need to know if it would even be appropriate, allowed or what section I could even post it in?

Would it be allowed to post a topic on peoples general (no naming counsellors and things or anything of course) experiences with the online chat and call counselling service? I’ve been using it recently and would love to chat with other members here on the forum about their overall experiences? However I understand if it wouldn’t be appropriate to discuss. Thoughts? 

Thank you. 

[smallwolf]

Hello,

Good question and tricky one. I can see pros and cons with this from a user perspective. On the other hand, we don't really know the issues on the other side and constraints they might be working under. It would also depend on what you or other user wanted to get from it?

[ChildHeart]

Thanks, small wolf and yes exactly I see pros as cons too. To address my personal thoughts about the topic without going in specifics, my experiences with using the chat differ each time and I would like to share this as well as see how others feel about it. I again I understand there couldn’t be use of counsellor names as such details, but for instance, I was nervous the first time and didn’t know what to expect despite the information that’s provided on what to expect. I feel it could be beneficial for some perhaps even having their mind put at ease, to hear of peoples experiences who have bravely made the call or chat and connected to the service. 

[ChildHeart]

Sorry, I know I’m not supposed to double post but let me clarify what I wish to talk about. 

I had been nervous to contact the counsellor services and had only been using the forums until two days ago. I have used the service a total of two times and yes, I did take the time to fill out the feedback survey that was offered after the chat ended. Both were, I feel, substantially different in terms of the experience and therefore on a personal note (aside from what would be the general point of this topic) I would like to know if anybody has had similar thoughts and feelings? 

Should I be allowed to start such a topic, I would of course ensure that it has its guidelines such as no specifics in terms of the names of the counsellor spoken to, detailed descriptions or excerpts from the transcripts of the sessions. It would be made known that this is not a complaints post, nor is it a review opportunity, merely a chance to talk in general about the experience?