Hello,
Good on you for reaching out here. I feel for you...I imagine it has been very disappointing and disheartening that they haven’t followed through with their promises. I feel that would be very frustrating and upsetting...
I think it’s admirable that you have been so proactive in trying to contact them. I absolutely don’t think you’re “annoying” them at all; you’re simply trying to talk to them so they will finally deliver the help that they promised. I think you have been very reasonable 🙂
If it comforts you a little...not to give them “excuses”, but I’m guessing maybe their unresponsiveness is partly due to maybe being understaffed or underfunded, rather than due to any other personal reason. Sadly, I think that’s often the case when it comes to mental health services...that being said, of course that doesn’t take away from the reality that they’re not following through, and that you’re not getting the help that you need...
I don’t know how you feel about this, but I would gently suggest maybe next time you call, politely ask to speak to a manager or supervisor. You can then explain what has happened to him or her...
It’s just that I sometimes find it helpful to speak to someone with more authority, as they have the power to “make things happen”, so to speak...just a gentle idea...
I’m thinking of you.
Kindness and care,
Pepper
