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Online chat to counselling

Guest_35880426
Community Member

Can't access online chat.

A window comes up to insert name and number

Then nothing happens

No button to press to continue 

1 Reply 1

Croix
Community Champion
Community Champion

Dear New Member

When I try this on my laptop (Full HD resolution) I can enter my name on one box and my phone number in the box below, then I would be stuck as my screen is not deep enough to show the next lines which say:

 

"The Beyond Blue Support Service may collect personal information about you to help manage the care we provide. You can find more information in our Privacy Collection Statement and Support Service Terms of Use."

 

Under that is a blue box saying

 

"Accept and start chat"

 

There is no scroll bar to take you down to this blue box, so on an ordinary laptop screen it may not  be accessible unless you shrink your screen resolution or use a bigger monitor.

 

See if that is the case here and please let us know

 

Croix