hello Freespirit, it's never easy talking with someone you don't know on the other end of the phone because you're certainly not alone.
I was the same after I rang Lifeline, the first time an ambulance was called and took me to the hospital, so I was always reluctant to ring again, even though they do a fantastic job and have helped an enormous amount of people.
I was told by Centrelink when a new government came into power to go to a job agency to see if there were any jobs that would suit me, but at that stage I was still suffering from depression and was also an alcoholic, self medicating to try and get me through the day, but I was fortunate that the person I spoke to backed off and understood where I was standing.
I would suggest going to another provider which you are allowed to do, and hopefully someone will then understand what you're talking about. Geoff.
