My amazing Mum was in good health, no pain, paying $5000/month for [we
thought] top-notch care and to be kept safe. Well, management dropped
the ball, kicked it across town to another agency, who also dropped the
ball, passed the buck - not telling u...
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My amazing Mum was in good health, no pain, paying $5000/month for [we
thought] top-notch care and to be kept safe. Well, management dropped
the ball, kicked it across town to another agency, who also dropped the
ball, passed the buck - not telling us anything or bullshitting us. For
those $$ you'd think you'd get the best care and decent food. Not so. I
honestly think she would've been safer next door in the hotel for
$125/night max and still have $50/day for food; towels and bedding
changed daily, bathroom cleaned daily. Instead, Mum was getting meals
brought up on a tray and left at her door. The management kept slipping
long and convoluted letters under the doors of ALL residents many - like
Mum - with impaired vision, memory loss and cognitive difficulties. The
morning they found Mum in a bad state - paramedics were called and they
didn't take the envelope with all her instructions, phone numbers, etc.
One person said they weren't allowed to touch or take anything; another
said they hadn't heard of that rule. Then they said probable UTI
(probable more BS), possible RSV and possible Covid19. She had a cough
and no fever and they put her on oxygen and ran tests including Covid19
which, they say, came back negative. They then moved her either to or
from the acute ward to Covid19 ward and she was now a bit more alert,
not eating much, still on oxygen but with "gurgly" lungs. But, remember,
they said negative to Covid19 yet they were going to do more tests.
Didn't happen. Next thing, she is "gone". They say some kind of
pneumonia likely one of the manifestations of Covid19. Mum didn't
deserve to die like that. Criminal negligence! More lies about cause of
death so they don't panic or scare the other residents, presumably, and
protect their precious reputation. If this is a first-rate aged care
home (in Canada) I shudder to think what the budget places are like. And
- the icing on the bullshit mound - today I get an update email from the
GM of the home (who knew Mum had died as she phoned my sister today to
offer her condolences) - one of the "Happy Families/Aren't We All
Wonderful" updates about how there are NO problems, they have lots to
CELEBRATE and happy-everyone photos and stories but no mention of my
mother. Nothing. Not even a lie that she had died of pneumonia not
Covid19 related. This is why I don't trust anyone and I am devastated.
Like in all wars, truth is the first casualty. Insensitivity is the
next.