Hi there Suet Suet,
It is great to see that you are checking your account and tracking your health care using some of the government online services like the online MyGov. It is a positive step in keeping track of your own health care and what is against your name in the Medicare record.
I have worked as a manager in the ATAPS program which is a funding stream offering psychological services for vulnerable people. The volume of psychological sessions that my team processed into a database was incredible and I know how good and how bad health professionals enter their data. In my role, I always assume that people have genuinely made a mistake and contact them directly before escalating a formal concern. Psychologists and other health care providers are typically quite busy and data entry errors are possible. You are certainly in your right to file a report to Medicare however another alternative is to indicate to your psychologist that your were reviewing your Medicare file and found an error in the number of sessions that were billed against your name and that one had the incorrect location. They may just amend this so it is correct and reimburse Medicare.
In any case it is amazing to see that you are such a strong advocate for assuring that the health dollar is spent where it is supposed to and keeping practitioners (like me) accountable for the work we do. The quality of healthcare is always improved the fastest when health consumers feedback into the system.
Wishing you the best outcome,
Nurse Jenn
