Forums updates

[ProjectTeam]

Hi everyone,

We've created this dedicated space to provide updates to all members when there are changes to the Forums. Updates like new features, improvements, or issues that have been resolved.

If you have feedback on changes to the Forums we would love to hear it! Please share your feedback or ideas in this discussion.

Kind regards,

Project Team
Beyond Blue

[ProjectTeam]

Hi everyone,

We’ve heard your concerns about public profiles on the ‘How can we improve the Forums?' discussion. We can hear there’s been some concern about the public profiles feature allowing other users to view a community member’s posts and replies altogether on public profile. Thank you for letting us know about this.

We’re going to wind that feature back so that it can only only be accessed by the Forums staff and volunteers who need to able to view the extra context in order to ensure we’re supporting members as best as we can. This includes Moderators, Community Champions, Administrators and Clinicians.

We’ve checked in with some of you about this, and we can hear that it would make a lot of people feel better when using the Forums.

We really appreciate all the feedback we’ve received, and we hope this change is helpful.

[ProjectTeam]

Hi everyone,

You may have noticed some changes to our login pages today, the look and feel of our new Forums have made their way onto the homepage of the Beyond Blue website!

The team have been making improvements to the Forums experience and the wider Beyond Blue website, and an important part of this was making the journey between different areas a smooth one. We’ve heard from the community that it was confusing to log in, and this helped us to improve those pages and also increase accessibility.

We really appreciate all the support and communication you’ve shared with us on this journey so far, and we’re excited to keep improving this space. Some of the things we’re working on:

• Ongoing improvements to accessibility, so that everyone can access the Forums easily
• Improving the FAQs and other information pages
• Issues raised on logging out of the Forums, and occasionally receiving authorisation errors

Thanks for making this community the amazing space it is and letting us know how we can make it even better.

Kind regards,

Project Team

[ProjectTeam]

Hi everyone,

We’re very happy to share that the notifications issue that many of you reported to us has been fixed, and notifications are now working correctly.

We understand it has been frustrating, and sometimes distressing, to be unsure if others have replied to discussions you have created, participated in, or simply followed. Thank you for your patience, and to everyone who contacted us about the issue.

What has changed?

• The notifications that appear on your Notifications page now follow your chosen Notification Settings.

• This means when you have unread notifications, the notification badge that appears next to the "notifications" button in the main menu will be more helpful also.

• The notifications you receive via email will reflect your chosen Email Notifications settings.

Setting up email notifications

If you're not receiving email notifications, and you would like to, please follow these steps.

1. Go to Notification Settings

2. Untick "Turn off all push notifications"

3. Untick "Turn off all email notifications"

4. In the dropdown menu next to each email notification you would like to receive, choose "Immediately" or "In a Daily digest" or "In a Weekly digest"

5. Select the “Save” button

Help and feedback

If you’ve configured your notification settings and you’re still not receiving the notifications you expect, please email modsupport@beyondblue.org.au so our team can assist you.

If you have ideas and suggestions on how we can improve notifications, we would love to hear them! Please share your feedback in this discussion.

Kind regards,

Project Team
Beyond Blue