Re-designing and upgrading the Forums

Learn about how we’re upgrading the Forums. Ask questions, leave feedback and help contribute to the transformation of the platform.

FAQ

Find answers to some of the more frequently asked questions on the Forums.

Forums guidelines

Our guidelines keep the Forums a safe place for people to share and learn information.

Pinned discussions

ProjectTeam Forums changes - updates thread!
  • replies: 69

Hello everybody Really excited to reach out today with an update about your forums. To cut to the chase, we’re undertaking significant work to upgrade and re-design the platform to be a space that better supports you and your needs. I’m aware there h... View more

Hello everybody Really excited to reach out today with an update about your forums. To cut to the chase, we’re undertaking significant work to upgrade and re-design the platform to be a space that better supports you and your needs. I’m aware there have been some announcements like this in the past, which haven’t resulted in the change you were hoping for, and we appreciate that can be very disappointing. However, while there is always the chance that things don’t work out as planned, this time around we are confident that we’ll be able to deliver significant improvements to your online experience. This has us really excited here at Beyond Blue and we’re so happy to start sharing with you more about what we’re working on, how we’re working on it, and when you’ll be seeing changes. What we’re working on Simply put, we’re setting up a brand-new technology platform to power these forums. We’re working with a great technology partner, who specialise in forums, to deliver a more modern experience with improved features (many of which you have been asking for for a long long time). In setting up this new technology, we have a lot of work to do to make it align to your needs, to make it a safe space and to make it really valuable to you. But at the end of this process, we hope to launch with a fresh, modern website which looks and feels like a warm, supportive space, and which allows you to really get the most out of your interactions here. To say we’re excited about this, truly is an under-statement How we’re working on it We know we cannot do this without your input and feedback. Beyond getting deeply acquainted with the existing feedback you’ve provided in these forums, we’ve also set up a ‘community group’ with seven of your peers to support this project. At the moment, we’re meeting weekly to talk through a range of questions, workshop out ideas and ensure we’re really representing community need with the work we’re doing. From this point on, we’ll be using this space in the forums to provide updates on the work that’s in play, to get your feedback and comments and really bring you along this journey. While we know we won’t get everything right the first time with this work, we know that involving you along the way, will help create a much better outcome in the end. Please look forward to seeing more posts (hoping to update you all weekly) in this space! When you can expect changes At this point, we’re hoping to deliver the new platform in 2022 and are working hard to reach that goal. We’ll of course be updating you along the way if that changes. Given we’re moving to a brand new technology platform, a lot of changes will come all at once, and this could be a bit of a shock when you log-in. We’ll be doing our best to share sneak-peeks of the platform as we’re working on it, so you can see ahead of time how things are shaping up and to help smooth that transition. Although there will be new things to learn and explore, we’re confident that the platform will provide much improved functionality and really improve your experience overall. Interacting with this thread We would love to hear your thoughts, feedback and questions! While we can’t respond super quickly to all questions, the aim is to send answers to any questions we’ve received weekly on Fridays - so be sure to check back in then Next week, we’ll share some early updates on some of the new features that are coming with this platform and start talking about what we’re currently working on. Thank you so so much for your support and we’re so happy to be finally making improvements to this space for you.

Sophie_M How can we improve the Forums?
  • replies: 221

Hi all, This discussion is a space for all members to share suggestions and ideas to improve the Forums. This can be anything from how it looks, topics and themes, moderation, or even community rules.While we might not be able to implement everything... View more

Hi all, This discussion is a space for all members to share suggestions and ideas to improve the Forums. This can be anything from how it looks, topics and themes, moderation, or even community rules.While we might not be able to implement everything suggested here, we'd love to hear about what you think we can do better. This is not a thread for discussing the moderation or editing of individual posts - if you have questions about this please contact the team offline via email modsupport@beyondblue.org.au You can still read all the suggestions made on our previous thread, How can we improve the forums? Your suggestions and improvements. We are really grateful to everyone who has contributed their ideas, and we're always keen to hear more. Thanks everyone, and welcome to the new discussion. Kind regards, Sophie M

All discussions

Doolhof I'm starting a new discussion
  • replies: 45

I'm starting a new discussion because I am feeling totally lost with this new set up.I can' locate any of the old threads I used to feel comfort in reading and occasionally contributing to.I don't feel at all welcome in this new set up, far from it, ... View more

I'm starting a new discussion because I am feeling totally lost with this new set up.I can' locate any of the old threads I used to feel comfort in reading and occasionally contributing to.I don't feel at all welcome in this new set up, far from it, I feel more disconnected than ever while at the same time people can see everything I have ever written, but I am having trouble contacting others!To anyone else who feels a little confused and unwelcome, I totally understand!I am disorientated and hope to feel more orientated somehow!I receive notifications, but when I click on them, I can't even find the notification.The Newest to Oldest option doesn't seem to work.I have commented on a couple pf other posts about my struggles with the new set up...but can't find those posts anywhere!It seems to me that if I start up this new discussion, then I should be able to find it under my own profile?Maybe I will just chat with myslef here for a while until I either figure this new system out of give up!

smallwolf Tips for the new forum
  • replies: 46

Noticing some are having problems with the new forum and thought I would share a little. I also understand (and have some of) the frustrations many of you will have. I thought I would add a little thread here for people to share their tips to make th... View more

Noticing some are having problems with the new forum and thought I would share a little. I also understand (and have some of) the frustrations many of you will have. I thought I would add a little thread here for people to share their tips to make things easier. I leave the default sort setting from old to new. I will go down to the bottom of the first page, and then click on the button that is for the last page to get to the latest post/reply. This saves me from having to check sort order or dates or ... PS. If you want to add other text in addition to the tip, somehow highlight the tip in bold.

Sophie_M Beyond Blue’s new Forums are now live!
  • replies: 31

It’s here! Following some great feedback from our community, we’re excited to announce that Beyond Blue’s new Forums are now live. Some new things you might like to explore: The new and improved search functionality that helps you easily find what yo... View more

It’s here! Following some great feedback from our community, we’re excited to announce that Beyond Blue’s new Forums are now live. Some new things you might like to explore: The new and improved search functionality that helps you easily find what you’re looking for Receive notifications on discussions you follow or posts you’ve made – update your preferences by clicking on Profile then Settings Try out the new mobile experience for when you’d rather access the Forums on your phone or tablet. You may notice changes to some of the display names of people whose posts you read. This is because our new Forums technology has different rules around display names. Some of the characters (emojis, spaces and other special characters) that people have used previously in their display names are no longer supported in the new system. We’ve been working hard to build a better experience for our community. We hope you enjoy the changes and can’t wait to hear what you think. As always our Community Champions are here to support you. You can watch this video to learn how to use the Forums and check our FAQs on the left of the screen. Have a look around and let us know what you think!