Hi Daemon,
I am sorry you have found helpline responders to be automated. These people are usually volunteers. The reason why they choose to spend some of their time helping others through a distressful situation is because they care. But I agree with you that responding to similar or related -although individual- issues can be repetitive.
I agree that nothing will replace a friend's personal touch. However, in the absence of friends, speaking with caring outsiders -who know from experience what you are talking about- brings solace and connection at a deep level which is often difficult to achieve with those around us. Closeness often makes it difficult to take on board someone else's traumas and dramas. Many people understandably find it emotionally overwhelming and end up having to withdraw. This is why so many of us rely on these forums to interact at a level of open-ness and understanding often difficult to come by in the "outside world".
Kindest thoughts.
