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How can we improve the forums? Your suggestions and comments please
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Hi all, this thread is a running commentary for all members on things for improvements to the forums. This can be anything from how it looks, the categories, to moderation, community rules etc.
While we might not be able to implement everything straightaway, or keep everyone happy all of the time, we'd like to hear about what you think we can do better.
This is not a thread for discussing the moderation or editing of individual posts - if you have questions about this please contact the team offline via email modsupport@beyondblue.org.au
To avoid repeating suggestions already received, below are some results from our last user survey giving an indication of which new features people would like to see on the forums. This survey was answered by 1,597 users:
44% - Email notification when I have a reply on the forum
39% - Access to the forums via an app
27% - Ability to block seeing posts by specific users
25% - Ability to contact users privately
25% - Ability to use emoticons
25% - Ability to follow posts by specific users
24% - Ability to share links
23% - Forum posts visible only to registered users
22% - A profile, viewable by others users, where I can introduce myself
21% - Ability to quickly access all posts by a particular user
15% - Ability to tag users in a conversation
10% - Ability to share images
6% - Ability to share videos
17% - None of these
Update July 2022 - This discussion has now been closed. Please go to the updated version below to share feedback and follow our updates:
How can we improve the Forums?
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Hello everyone..
I have also been listening along for a couple of days..
I know when I first joined the forums..I used to try to include all the people that reached out to me..being new I didn’t know I could reply individually to people..I just pressed the reply button of the last person to post to me...and addressed them only..When I realised what I was doing and it took a lot of months..then I felt really bad with myself...and started mentioning each poster’s name that posted on my thread...
I think everyone at some time gets left out of replies..I have been left out many many times, but that doesn’t mean that my support wasn’t valued to the person I was posting or replying to....I know that having mental health issues causes people to feel low self esteem, as well as vulnerability, fear of talking or saying something that might upset someone...When people reach out here for help, they are mentally unwell and we are strangers to them...they are scared and hurting..and they are more likely to reply to something said by a poster, that they feel comfortable talking about...and are unaware and not deliberately ignoring anyone...
These forums are a mental health forum..that could be the last place people reach out to...Looking for help and support.....it’s not a chatting forum to make friends..although connections and friends can be made...The support for each other’s mental health is still ongoing..
Please be patient with each other, especially new members....care for each other, support each other, be their for each other... respect each other in the best way we all can...
Summer Rose..reporting a post is for..If your concerned about the safety of the person posting, if you feel the poster is judging someone..offensive language, I think that if a post offends you then report it...The moderators will look at it and take it off if it needs to be..the moderator I think will contact you about what they decide..
My kindest and most caring thoughts everyone...and if I’ve said wrong or offended anyone..it wasn’t intentional and I’m sorry if I did..
Grandy.l
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Sometimes posts just get missed - especially if several people have been posting on a thread and sometimes people are in a hurry or upset and miss something. I think the Report button should be for something that is obviously rude, or threatening, or swearing etc - not just a missed post. I think it's important for people to realize other things may be going on, the person who misses their post may be distracted or busy or something happens where they are... or they just don't see it, or don't think for a moment... they may be in a rush.
I think everyone just needs to realize sometimes this happens and it's not personal.
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Hi Mark,
Same as you I've had a little look for the rules and they are spread out in different sections.
I am not sure re not mentioning medications - does this mean the specific brand name, or lets say the "family" of medications etc... I'm a bit blurry on that personally.
I am comforted to know I"m not the only one who was confused by the rules and couldn't find them many times.
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Matchy69 said:I think we need the rules easier to find and that at the top of forums have a note that everyone is to be treated with respect and compassion and no one is to be excluded in threads,It is for all.
this is a great goal
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Hi Grandy - thanks so much for ur comments.
Definitely offensive language etc and also discriminatory language etc. I've had posts removed for discouraging help-seeking which was hard but I understood. That was not that I told a member not to seek help, but that I shared my experience about not being supported when I was seeking help from an organisation - so that was too negative. That's why I am thinking that maybe we can open up our discussions a bit more in terms of if someone isn't successful help-seeking from a helpline etc we can allow them to vent about it... But I guess in this instance it was seen as maybe someone would read that and then not call a helpline...
I don't know...
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Sleepy - I completely agree with you, I feel sad if others get ignored too. Can we please make it a clearer rule to make sure to include everybody, even if they just pass by and say hello? I've seen people get ignored even if they ask a question or say hello, myself included.
Mark - I agree with you about the rules, I've found them difficult to find also and I sometimes forget the rules, that's not intentional of course.
Grandy - I agree with you also. I try to include everybody and welcome new members because we were all new at some point and I want to make new members feel welcome. I've seen some new people post here and never come back, whether thats been something they're going through, they didn't like it here, or whatever the issue may be, I find that sad and I hope that they're doing OK and didn't feel pushed away.
I think it would be a good idea to have a notification thing, which is automatic. I know that would be hard to do however, but what I mean is just notifications such as "(username) replied to your post, or tagged you" or something. That should be easy enough to do. I realise there's hundreds or more members here but I think it would be easier that way people know, especially new members who find it tricky, when somebody has replied to their thread and that way people wouldn't feel ignored because they've got the notification someone has replied to them. I know it will come up in the "my thread" section but still.
I'm not criticising any part of the forum, just offering friendly suggestions. I don't like seeing people excluded, whether it's me or other people.
Hanna - yeah I guess you're right, and hello to you. I guess it could also be that they're familiar with certain users and feel comfortable with them. Who knows.
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HI Mark that's true it's not really to make friendships etc but to support and connect in offering MH support
Ppl are going through a lot. Everyone here.
