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ProjectTeam Forums changes - updates thread!
  • replies: 68

Hello everybody Really excited to reach out today with an update about your forums. To cut to the chase, we’re undertaking significant work to upgrade and re-design the platform to be a space that better supports you and your needs. I’m aware there h... View more

Hello everybody Really excited to reach out today with an update about your forums. To cut to the chase, we’re undertaking significant work to upgrade and re-design the platform to be a space that better supports you and your needs. I’m aware there have been some announcements like this in the past, which haven’t resulted in the change you were hoping for, and we appreciate that can be very disappointing. However, while there is always the chance that things don’t work out as planned, this time around we are confident that we’ll be able to deliver significant improvements to your online experience. This has us really excited here at Beyond Blue and we’re so happy to start sharing with you more about what we’re working on, how we’re working on it, and when you’ll be seeing changes. What we’re working on Simply put, we’re setting up a brand-new technology platform to power these forums. We’re working with a great technology partner, who specialise in forums, to deliver a more modern experience with improved features (many of which you have been asking for for a long long time). In setting up this new technology, we have a lot of work to do to make it align to your needs, to make it a safe space and to make it really valuable to you. But at the end of this process, we hope to launch with a fresh, modern website which looks and feels like a warm, supportive space, and which allows you to really get the most out of your interactions here. To say we’re excited about this, truly is an under-statement How we’re working on it We know we cannot do this without your input and feedback. Beyond getting deeply acquainted with the existing feedback you’ve provided in these forums, we’ve also set up a ‘community group’ with seven of your peers to support this project. At the moment, we’re meeting weekly to talk through a range of questions, workshop out ideas and ensure we’re really representing community need with the work we’re doing. From this point on, we’ll be using this space in the forums to provide updates on the work that’s in play, to get your feedback and comments and really bring you along this journey. While we know we won’t get everything right the first time with this work, we know that involving you along the way, will help create a much better outcome in the end. Please look forward to seeing more posts (hoping to update you all weekly) in this space! When you can expect changes At this point, we’re hoping to deliver the new platform in 2022 and are working hard to reach that goal. We’ll of course be updating you along the way if that changes. Given we’re moving to a brand new technology platform, a lot of changes will come all at once, and this could be a bit of a shock when you log-in. We’ll be doing our best to share sneak-peeks of the platform as we’re working on it, so you can see ahead of time how things are shaping up and to help smooth that transition. Although there will be new things to learn and explore, we’re confident that the platform will provide much improved functionality and really improve your experience overall. Interacting with this thread We would love to hear your thoughts, feedback and questions! While we can’t respond super quickly to all questions, the aim is to send answers to any questions we’ve received weekly on Fridays - so be sure to check back in then Next week, we’ll share some early updates on some of the new features that are coming with this platform and start talking about what we’re currently working on. Thank you so so much for your support and we’re so happy to be finally making improvements to this space for you.

Sophie_M Coping during the Coronavirus outbreak
  • replies: 3208

We recognise that many of us here in the community are feeling scared, worried and overwhelmed about Coronavirus (COVID19). As a result, we created this thread to allow people to come together here during those difficult times and encouraged those wa... View more

We recognise that many of us here in the community are feeling scared, worried and overwhelmed about Coronavirus (COVID19). As a result, we created this thread to allow people to come together here during those difficult times and encouraged those wanting to share or seek support to do so here in this space. It was important with this thread that we maintained perspective and supported each other as best as we could, medical, scientific and public health experts around the world have and still are working hard to contain the virus and treat those affected. The Beyond Blue Support Service is available via phone 24/7 on 1300 22 4636 or via beyondblue.org.au/get-support for online chat. There are some other helpful discussions taking place here within our forum community that you may find helpful to read or participate in: https://www.beyondblue.org.au/get-support/online-forums/staying-well/hi-there-i-only-just-joined-and... This thread is now closed for further posting. Users are still able to read through and find support through already existing posts.

Sophie_M Beyond Blue’s new Forums are now live!
  • replies: 31

It’s here! Following some great feedback from our community, we’re excited to announce that Beyond Blue’s new Forums are now live. Some new things you might like to explore: The new and improved search functionality that helps you easily find what yo... View more

It’s here! Following some great feedback from our community, we’re excited to announce that Beyond Blue’s new Forums are now live. Some new things you might like to explore: The new and improved search functionality that helps you easily find what you’re looking for Receive notifications on discussions you follow or posts you’ve made – update your preferences by clicking on Profile then Settings Try out the new mobile experience for when you’d rather access the Forums on your phone or tablet. You may notice changes to some of the display names of people whose posts you read. This is because our new Forums technology has different rules around display names. Some of the characters (emojis, spaces and other special characters) that people have used previously in their display names are no longer supported in the new system. We’ve been working hard to build a better experience for our community. We hope you enjoy the changes and can’t wait to hear what you think. As always our Community Champions are here to support you. You can watch this video to learn how to use the Forums and check our FAQs on the left of the screen. Have a look around and let us know what you think!

Chris_B How can we improve the forums? Your suggestions and comments please
  • replies: 957

Hi all, this thread is a running commentary for all members on things for improvements to the forums. This can be anything from how it looks, the categories, to moderation, community rules etc.While we might not be able to implement everything straig... View more

Hi all, this thread is a running commentary for all members on things for improvements to the forums. This can be anything from how it looks, the categories, to moderation, community rules etc.While we might not be able to implement everything straightaway, or keep everyone happy all of the time, we'd like to hear about what you think we can do better. This is not a thread for discussing the moderation or editing of individual posts - if you have questions about this please contact the team offline via email modsupport@beyondblue.org.au To avoid repeating suggestions already received, below are some results from our last user survey giving an indication of which new features people would like to see on the forums. This survey was answered by 1,597 users:44% - Email notification when I have a reply on the forum39% - Access to the forums via an app27% - Ability to block seeing posts by specific users25% - Ability to contact users privately25% - Ability to use emoticons25% - Ability to follow posts by specific users24% - Ability to share links23% - Forum posts visible only to registered users22% - A profile, viewable by others users, where I can introduce myself21% - Ability to quickly access all posts by a particular user15% - Ability to tag users in a conversation10% - Ability to share images6% - Ability to share videos17% - None of these Update July 2022 - This discussion has now been closed. Please go to the updated version below to share feedback and follow our updates: How can we improve the Forums?