Dear Elizabeth~
You asked for tips if the councilor is not listening or off track -even upsetting.
I guess there are two approaches, if, like the young man I mentioned he was genuinely trying then a simple goodby is enough.
If on the other has the councilor is obviosly not listening, and you have the strenght to do so, then say so and hang up
Anything more distressing should really be reported, which can be done in a constructive way for the sake of other consumers
I remember I did walk out on a GP once, he kept getting phone calls -that sounded private, I think talking to his partner - and hen would look at me and we would have to start again.
The next time the phone rang I walked out and refused to sign the Medicare form or pay hte gap. I explained to his receptionist that neither I nor the Commonwealth should pay for him to talk to his wife.
(Yes I was uncharacteristically angry)
Never heard any more about it and found someone much better.
If you are going to spend a lot of time worrying about making a complaint then I suggest you let it go. Your own equanimity is imortant.
Croix
