Making a complaint to Health Complaints Commisioner

[PurpleRed]

I was charged full price for five psychology appointments even though I'm on a concession card and the clinic offers concession rates. I brought up this issue with the clinic this psychologist works through, and they basically told me "too bad, so sad" and that they wouldn't be refunding me the difference. They never once asked for my concession card - Neither the clinic itself or my psychologist. They told me that as per their policy, I had to "show my concession card to my practitioner so they could make a copy". Couldn't exactly "show" my card as COVID-19 made all our appointments online and she wouldn't have been able to make a "copy".

Am I being unreasonable in my request for a refund? Has anyone dealt with this before or with the Health Complaints Commisioner? I'm wondering if it's worth wasting my breath on it, or if there is a different organisation that may help. Thinking about local government/MPs as well. Thanks

[geoff]

Hello PurpleRed, go with all the help you've got and if you need to make complaint, then do so, especially as it won't happen to anyone else.

You have to decide whether or not this psychologist has been helpful and if you do ant to go back.

Are you able to scan your pension card and other necessary documents to the clinic but you will need a printer, or someone who does have one, can do this for you and then email it to you for future reference?

Best wishes.

Geoff.