We're looking into an issue with Forums notifications

[ProjectTeam]

Hi everyone,

We’ve heard from a few members that they’re not getting notifications when someone replies to a discussion they’re following. Both by email, and in their notification feed online. We understand how challenging this makes engaging in discussions in the community.

We’ve raised this issue with the technology platform that the Beyond Blue Forums runs on so they can investigate and help us resolve this.

If you’ve noticed anything odd with your notifications recently, we’d love to hear from you. Feel free to reply to this post and let us know what’s happening. If you’d prefer to let us know privately you can email us at modsupport@beyondblue.org.au

The more detail you can share (like what kind of notification you were expecting, when it stopped, or what device/browser you’re using), the more it’ll help us identify the exact issue that needs fixing.

Thanks so much for your patience. We’ll keep you posted here with any updates.

Project Team
Beyond Blue

[Summer Rose]

Hi

I haven’t been receiving notifications on my IPhone or computer (Windows) for over three weeks.

Hoping you can address the issue.

Thanks in advance.

[randomxx]

Yeah , me either, was wondering what l had set wrong.

Not much to add there just hasn't been any notifications at all. My settings look ok.

Thx guys.

rx

[Summer Rose]

Hi team,

Still not receiving notifications which makes communication challenging. 
Are you making any progress?

[Summer Rose]

Hi Team

I today received a notification that someone had liked a post of mine but no notification for a reply—all related to the same thread.

Thanks for the work you are doing to try to remedy the issue.

[ProjectTeam]

Hi Summer Rose and randomxx,

Thanks so much for letting us know it’s an issue for you too.

We’re sorry to hear it. We understand how important notifications are to engaging in the community.

We would've replied to your posts sooner, but we’re also experiencing notification issues ourselves and only just saw your messages.

We're still working with the support team from our technology partner to identify the exact technical issue so they can fix it.

Thanks again for your patience while we work through this. We’ll keep you posted as soon as we have an update.

Project Team
Beyond Blue

[quirkywords]

I thought it was just me and none was commenting on the blogs I frequent.

[ProjectTeam]

You're definitely not the only one quirkywords. Thank you for letting us know your notifications have been affected too.

[ProjectTeam]

Hi everyone,

We don't have fix for the issue yet but wanted to let you know the issue has been escalated to a more specialised team from our technology partner who will be continuing to identify the exact issue so they can fix it.

Project Team
Beyond Blue