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How can we improve the forums? Your suggestions and comments please
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Hi all, this thread is a running commentary for all members on things for improvements to the forums. This can be anything from how it looks, the categories, to moderation, community rules etc.
While we might not be able to implement everything straightaway, or keep everyone happy all of the time, we'd like to hear about what you think we can do better.
This is not a thread for discussing the moderation or editing of individual posts - if you have questions about this please contact the team offline via email modsupport@beyondblue.org.au
To avoid repeating suggestions already received, below are some results from our last user survey giving an indication of which new features people would like to see on the forums. This survey was answered by 1,597 users:
44% - Email notification when I have a reply on the forum
39% - Access to the forums via an app
27% - Ability to block seeing posts by specific users
25% - Ability to contact users privately
25% - Ability to use emoticons
25% - Ability to follow posts by specific users
24% - Ability to share links
23% - Forum posts visible only to registered users
22% - A profile, viewable by others users, where I can introduce myself
21% - Ability to quickly access all posts by a particular user
15% - Ability to tag users in a conversation
10% - Ability to share images
6% - Ability to share videos
17% - None of these
Update July 2022 - This discussion has now been closed. Please go to the updated version below to share feedback and follow our updates:
How can we improve the Forums?
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- Character limit: This one has come up a lot. (Major irony in having this reply in two threads!) The reason that it has been capped at this number is a big part of engagement. When people see long introductory posts they are less likely to talk with users in comparison with shorter 'digestable' ones. So while I understand wanting to get things off your chest, people also want to talk with others which sometimes means reducing what you say. I understand both sides though. So far, the best alternative is to post underneath, or to save the rest of your post for later on.
- Sections on neurodivergent. This is such a good idea. One of the reasons we don't have more 'sub threads' is because of the number of posts. We need enough posts to 'justify' having a section for it. At the same time, it's a catch 22 because if there's a section, people make more posts.
- Public forums: A big part of this decision is not about branding at all, but engagement. We know that people find the forums helpful to read, even if they're not a member. We also know that people join the forums because they've been a 'lurker', short-term or long-term. You can also do this on the SANE forums as well, by looking around first before deciding whether or not to join.
- Lost threads. It's awful, I know. Part of this is because it is an ancient platform, so one of the things that I do is copy what I reply into Word before sending. I've lost posts too.
Sorry if I've missed some things. I know that Sophie M is taking on everyones feedback.
I just wanted to provide a little background and context as to some of these decisions. I think all of the decisions we make is incredibly complex and long-winded, because I do see all the sides. It's a good thing that I'm not making the decisions personally because I'd never choose!
I hope sharing this is helpful
rt
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Hi rt,
Your sharing was helpful for me, thanks.
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hello everyone reading and posting,
RT
Thank so much for your detailed explanation. I knew some of the reasons but you have expressed it all so clearly so everyone can understand.
I think making decisions that Please everyone is like that old fable about the Miller the boy and the donkey. You can’t please all the people all the time, but you can please some of the people all the time, please all the people some of the time ans some of the people some of the time. I am remembering that fable and not googling so I may have confused it but you get the general meaning.
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Katy
That is very helpful of you. Champions are aware of new posts and we try to answer them as quickly as we can. Sometimes posts take a bit longer to answer but they are always watched to see that all are answered. Often Sophie answers new posters. I look out for new posters on very long threads as sometimes it is hard to find them.
Thanks for answering and caring it is something that we are aware of and always try to anser the new posts as soon as we can.
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thats interesting to note
i worry about posts getting missed.
It seems to me some of the rules and stuff is pretty outdated so its now at a point where no one knows why or how it became a rule.
Re not mentioning medications, im okay with that rule, but yep, it does happen all the time.
I noticed on the ReachOut forum they have an example of a thread which they say discusses medication safely.
Can we discuss the side effects of our med in detail, how it made us feel, how we feel about taking it?
I think it's good to be as clear as possible, otherwise you have both issues, ppl totally avoiding talking about their meds when they might need support around ths, or ppl sharing every detail because they dont understand the rule.
Also re encouraging ppl to take medications, i think i'd be erring on the side of caution there, and saying while its okay to say - that may be helpful, telling ppl they need meds or how meds will improve their situation.... it borders on unethical. we just don't know. we don't know at all how someone may react and meds that are okay for one person could literally be dangerous for another.
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Great post Sleepy. I agree with everything you said.
I just try to be supportive of ppls own decision making process here re: to take or not to take prescribed meds. I'm not their Dr or a Dr at all, so who am I to DIScourage any prescriptions?
They didn't work for me but that's not saying they won't do wonders for another person.
Each to their own under expert guidance.
EMxxxx
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I would also like an Option of being able to take a Thread OFF the list of threads we responded to ie on "My Threads".
This way (I hope) ppl will understand that once a person DOES respond to a new member in a timely fashion as we'd hoped, then more members join in, the "first responders" lol can leave if they choose without it constantly coming up on My Threads as a reminder.
I know we have the option of whether to respond or not.
But I have responded to many new member's posts because it had been "a while" just sitting up there and my intention was to keep the person here sharing. Not left hanging, wondering what's going on.
But as content became richer in stuff eg I didn't want to know about, the reminder is coming up all the time.
It can be a tad triggering tbh.
I'm personally managing it better but I still feel "rude" not joining in when I KNOW the OP knows I'm getting reminded lol.
Does that make sense?
Even a "Hide Thread for later" option perhaps?
Then we can find it easily if we want to.
But now I'm just getting fussy.
I'm grateful for everyone here, thankyou!
EMxxxx
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100 percent!! I think we shuold be able to subscribe or unscubscribe to threads, follow or unfollow.
Even if u aren't writing on a thread, then u can click "subscribe" and then keep it on ur list to respond to later. And if it gets too much, u can "unsubscribe"
Having the threads pop up when u wrote on it at one point to it i think is probably not the best from some users, from what i understand. I reckon it's just a tech thing but i have absolutely been on other threads where u had an option wether you were following the thread or not, and know that some users decided not to follow ANY threads when they needed a break, and that gave them control over that. More choice is better, because we're all vulnerable. Thanks so much to all for the comments. Much love.
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Hi Quirky
You mentioned 'Champions are aware of new posts and we try to answer them as quickly as we can'
Many members are aware of new posts and try to answer them as quickly as they can. I hope that our current Champions can also engage in answering post from new members too
my kind thoughts
Paul