topic Re: Notifications in Forums feedback and updates

Notifications

Whatsinaname — Wed, 17 Jul 2024 06:51:36 GMT

Is anyone else's notifications not showing?

Re: Notifications

Croix — Wed, 17 Jul 2024 11:27:51 GMT

Dear Whatsinaname

Me too 😞

Croix

Re: Notifications

Whatsinaname — Wed, 17 Jul 2024 22:58:40 GMT

Seems to be back to normal today

Re: Notifications

ProjectTeam — Fri, 19 Jul 2024 02:48:28 GMT

Hi Whatsinaname and Croix,

Thanks for posting about this issue. Whatsinaname, we're glad your notifications are back to normal now.

Croix, are your notifications back to normal too?

When this issue occurred was your Notification page loading, but missing the notifications themselves? Like the image below.

Re: Notifications

Croix — Fri, 19 Jul 2024 11:39:55 GMT

Dear Project Team

Yes mine are now back to normal and yes my notification page looked like the one you have displayed, i.e. not populated with data.

I have NOT checked wiht Smallwolf who reported the same problem

Thanks

Croix

Re: Notifications

ProjectTeam — Mon, 22 Jul 2024 02:24:37 GMT

Hi Croix and Whatsinaname,

Croix, thanks for confirming your notifications are working again, and what the issue looked like on your side.

The Beyond Blue Forums is powered by a third party platform which has confirmed with us that there was a outage that affected notifications for their platform globally.

They became aware of the issue on Tuesday afternoon and fixed it a few hours later. But the issue returned late Tuesday evening. They investigated further, returning notifications back to normal early morning on Thursday. They are continuing to monitor that notifications are working correctly.

Thank you again for letting us know about the issue. Please let us know if you experience this issue again.

Regards,

Project Team,

Beyond Blue

Re: Notifications

Whatsinaname — Mon, 22 Jul 2024 04:13:54 GMT

Yes that's how mine looked too.

Thanks

Re: Notifications

Croix — Mon, 22 Jul 2024 12:36:37 GMT

Dear Project Team

Thanks for letting us know, it makes things easier as one does not have to suspect one's own equipment or NBN link

Regards

Croix