topic System error page in Welcome and orientation

System error page

Chris_B — Tue, 28 Jul 2015 03:08:47 GMT

Hi everyone,

Since relaunching our site last week, a number of you have been experiencing time-outs on the site which result you getting the 'System error' page. Our web developers are working to resolve this issue, and we apologise for any frustration and upset this has caused.

In the meantime, I'd strongly suggest that if you're typing up a long post that you do it in a separate program first, such as Word or Notepad, so as to avoid losing your post if the system error should strike.

We hope to have this resolved by the end of the week - thanks for your patience.

System error page

Narniakid — Wed, 29 Jul 2015 06:01:04 GMT

Thanks for the explanation Chris! I thought it was my internet connection, but I'm obviously not the only one experiencing this! Luckily, I've been saved by the copy and paste button so I haven't lost too many posts.

System error page

Chris_B — Wed, 29 Jul 2015 07:03:49 GMT

Sorry that you've lost posts, Narniakid, I know how frustrating that is. For anyone reading, we need as much diagnostic information as we can for our developers - if you have experienced the system error in the past week, can you please let us know by replying in this thread with as much information as you can give us: when it happened, how many times it happened, whether you lost posts etc. Thanks again.

System error page

beyondblue_Online_Communi — Tue, 04 Aug 2015 23:27:37 GMT

Hi all, We are working towards a resolution to the system error issue – please let us know if you experience any further problems. Thanks

System error page

geoff — Wed, 05 Aug 2015 00:40:19 GMT

dear BB, I did let you know, however I thought it should be displayed on the forum, that yes it happened to me this morning.

What happened was I had half replied to someone and then had to go out for half an hour to an hour and then continued on the same post and once finished I posted the reply and that's where 'system error' appeared. Thanks. Geoff.

System error page

beyondblue_Online_Communi — Wed, 05 Aug 2015 05:34:23 GMT

Hi Geoff

Thanks for the feedback. The site was updated this morning with a fix to address the system error issue. The system error occurred for you as a result of the site being restarted while you were constructing your message.

If you experience further issues please let us know.

Thanks

System error page

geoff — Wed, 05 Aug 2015 22:52:31 GMT

hi Gang would you be able to let those who are champions know but has happened to the site by our email, if possible. Thanks Geoff.