topic Re: Beyond Blue’s new Forums are now live! in Archived threads

Beyond Blue’s new Forums are now live!

Sophie_M — Tue, 05 Jul 2022 06:56:08 GMT

It’s here! 🎉

Following some great feedback from our community, we’re excited to announce that Beyond Blue’s new Forums are now live.

Some new things you might like to explore:

The new and improved search functionality that helps you easily find what you’re looking for
Receive notifications on discussions you follow or posts you’ve made – update your preferences by clicking on Profile then Settings
Try out the new mobile experience for when you’d rather access the Forums on your phone or tablet.

You may notice changes to some of the display names of people whose posts you read. This is because our new Forums technology has different rules around display names. Some of the characters (emojis, spaces and other special characters) that people have used previously in their display names are no longer supported in the new system.

We’ve been working hard to build a better experience for our community. We hope you enjoy the changes and can’t wait to hear what you think.

As always our Community Champions are here to support you. You can watch this video to learn how to use the Forums and check our FAQs on the left of the screen.

Have a look around and let us know what you think!

Re: Beyond Blue’s new Forums are now live!

Aline SM — Tue, 05 Jul 2022 10:46:15 GMT

Yaaas! I was looking forward to it! It looks amazing, so modern and very intuitive. Thanks for everyone's hard work, it'll be even better now!

Re: Beyond Blue’s new Forums are now live!

Lillylane — Tue, 05 Jul 2022 12:23:04 GMT

The improved search function is so much better! My favourite update so far.

Thanks to all involved!

Re: Beyond Blue’s new Forums are now live!

Paw Prints — Tue, 05 Jul 2022 21:29:35 GMT

Hello

I'm finding this version far less intuitive for working out how to use it than I did the old version...

Settings says we can turn off the email & pop up notifications & we will still get posts in our notifications feed section... email & pop up don't suit my needs so I turned them off

However I've selected follow on the top of the BB Cafe thread yet I'm not getting anything show up in my notifications feed despite when I check that thread I see more posts have been made...

I selected follow on one of the posts on the cafe thread... still nothing in my notifications feed

What am I doing wrong????

I can't find anything that explains the difference between the follow button on each post & the follow button in the options section at the top of the thread

I watched the video but didn't find it particularly helpful nor does the FAQ help my questions

I'm confused... I don't even know what a RSS feed is & googling it just confused me more..

Paw Prints

Re: Beyond Blue’s new Forums are now live!

demonblaster — Tue, 05 Jul 2022 21:44:58 GMT

Hi their everyone ☺

Wow well done thank you for your time and work toward improvement.

Overall I like this new look.

Just a couple of mentions.

I heard Quercus hi darl ☺ saying on a post in options she had trouble with sorting oldest to new posts.

Yes I'm having hit and miss with that. Quercus if you're reading check the post after the op (original post)

Is there a way of going to the last post. I tried the R) arrow but no go.

Thanks and good job 👋

Re: Beyond Blue’s new Forums are now live!

romantic_thi3f — Wed, 06 Jul 2022 00:50:36 GMT

Hi Paw Prints,

Does the BB Cafe thread pop up in the first section: Discussions you follow?

RSS feed is a fancy name for 'all the content'- so if we subscribe to an RSS feed, we subscribe to 'all the things'.

Thank you for letting us know. Hopefully we can clarify and make it easier for you.

p.s. I also want to add that a lot of notifications don't actually apply to us, but it's part of the program that we're using to develop the forums - so you can completely ignore things like 'workflow' and 'knowledge base articles'.

Re: Beyond Blue’s new Forums are now live!

romantic_thi3f — Wed, 06 Jul 2022 00:30:06 GMT

Hi demonblaster!

You have two options:

- Up the top, you can click on the Options button with 3 dots and sort 'Oldest to Newest'

- If you want to go straight down to the bottom of the page, you can press the 'End' key on your keyboard.

Hope this helps!

Re: Beyond Blue’s new Forums are now live!

Paw Prints — Wed, 06 Jul 2022 06:00:21 GMT

Hello rt,

Yes if I go to my Profile link the BB Cafe thread is there... however it doesn't show if posts have been made to it

Paws

Re: Beyond Blue’s new Forums are now live!

romantic_thi3f — Wed, 06 Jul 2022 06:51:01 GMT

Hi Paw Prints,

Thank you for letting us know. I'll raise it with the team and keep you updated.

Re: Beyond Blue’s new Forums are now live!

Hanna3 — Wed, 06 Jul 2022 08:34:23 GMT

I'm finding this very tricky Paws! I have found your thread but it wont do newest to oldest - I have tried to send you a message from my thread to yours. I think we older ones are finding this less than intuitive!

Re: Beyond Blue’s new Forums are now live!

demonblaster — Wed, 06 Jul 2022 13:02:37 GMT

Hey thanks Romantic I did use the 3 dots on top R) but had forgotten. Knew about going to last post at the bottom which can be a bit of fluffing around but is another way.

Just wondering if it might be clearer how to reply to discussions. I usually can work things out on computers but took a we bit to realise the need to open the discussion to reply.

Might be my headspace though that could apply to others too.

Likng the auto save and notifications.

Thanks again ☺

Re: Beyond Blue’s new Forums are now live!

romantic_thi3f — Wed, 06 Jul 2022 23:53:15 GMT

Hi Hanna3,

I'm sorry you're finding this tricky too! Thanks for reaching out and hopefully we can make it easier.

If you click on Paw Prints thread, up the top of the screen it will say

"Beyond Blue Forums > Caring for myself and others > Staying well > Staying/Getting/Doing well - Moving Goalposts or fixed target?"

On the right side of that is an Options button with 3 dots, and if you click that, you can sort Oldest to Newest.

I hope this makes sense.

Re: Beyond Blue’s new Forums are now live!

romantic_thi3f — Wed, 06 Jul 2022 23:59:34 GMT

Hi demonblaster,

That's no worries! Always here to help 😊

Sure, so when you say 'Reply to discussions', can you be more specific? With the previous forums, you also had to go into the thread to reply; is this what you are referring to?

Hi Paw Prints, We’re sorry to hear you've been having a...

Sophie_M — Thu, 07 Jul 2022 01:31:59 GMT

Hi Paw Prints, We’re sorry to hear you've been having a tricky time with notificaitons. We have shared this with our team to look into. We’d also love to help with this directly, so please could you email modsupport@beyondblue.org.au? If you are able to capture any screenshots that help explain the issue, that’s always really helpful.

We want to share a big thank you with tomantic_thi3f for answering this and raising it with us. In answer to your other question, Paws, when you follow a post you’ll receive notifications only about replies to this specific post. When you follow a discussion (formerly known as a thread), you’ll receive notifications about every interaction on the discussion (thread). Of course, we probably need to work out how we can get your notifications working in the way that suits you before this difference will make a whole lot of sense. P.S. Sorry it took us a little while getting back to this! Thank you for your patience.

Kind regards,

Sophie M

Re: Beyond Blue’s new Forums are now live!

Hanna3 — Thu, 07 Jul 2022 04:13:28 GMT

Hi romantic thief,

Many thanks for that, it's just that I do that, but it doesn't change the order, it remains oldest first! No matter what I do, it won't change the order.

Hi Hanna3, We hope you don't mind us popping in. We'd re...

Sophie_M — Thu, 07 Jul 2022 04:31:59 GMT

Hi Hanna3,

We hope you don't mind us popping in. We'd really like to help with this. Would you mind sharing it with us at modsupport@beyondblue.org.au? It would be really helpful if you could include a screenshot.

Thank you for sharing your concerns and letting us know about this issue. Hopefully, we can get this sorted soon.

Kind regards,

Sophie M

Re: Hi Hanna3, We hope you don't mind us popping in. We'd re...

Hanna3 — Thu, 07 Jul 2022 07:40:57 GMT

Hi Sophie, I've managed to get it working from newest to oldest on my PC, but from my phone (which I use a lot) it won't sort the messages from newest to oldest at all. I'm sorry I'm not able to supply a screen shot.

I notice a couple of people I usually chat with - Paws, Grandy, mmMekitty - are not replying to me and I suspect they are finding the new forums difficult.

Thank you for following up on the issue Sophie!

Re: Beyond Blue’s new Forums are now live!

mmMekitty — Fri, 08 Jul 2022 09:05:55 GMT

Hi Sophie_M,

Which 'Follow Post ' is to follow the individual post & which is to follow the entire Discussion?

I'm sorry, your video was kind of useless to me.

My text-to-speech reader reads the 'Your content was last auto-saved at [time], something like every minute, interrupting while I want to listen back over what I've been typing. really distracting.

There's more, but Jepardy is on now.

Kind regards,

mmMekitty

Re: Hi Hanna3, We hope you don't mind us popping in. We'd re...

Croix — Fri, 08 Jul 2022 09:54:18 GMT

Dear Hanna3~

I found a trap I fell into on sorting the content of a thread/discussion

I would go to the top to the OPTIONS 3-dot menu and choose "sort newest to oldest", but it did not seem to do anything, I still had post #1 at the top, then all the posts the same as before -frustrating

Than I discovered towards the bottom of the page (invisible until I scrolled down the page) that the row of page number selector squares were still in thier old position, by moving to number 1 square the posts all shuffled themselves into most recent on top order.

I'm not saying this is you particular problem, however I hope this helps someone similarly stuck like myself

Croix

Re: Hi Hanna3, We hope you don't mind us popping in. We'd re...

mmMekitty — Fri, 08 Jul 2022 10:15:12 GMT

Hi Hanna 😺You can't lose me this easy!

& to Sophie_M,

Nest time, can the canges be delivered more slowly? This really is difficult.

What would happen if I press 'Permalink'? What happens & can it be undone?

I have recieved an email about posts which were replied to in my own thread, 'Introducing mmMekitty', which were from me! Can I stop email notifications somewhere? I don't want such notifications of post replies in my email. I will go to my profile, & look there - but yes, it would have been helpful if the name of who last & time posted was shown.

I, too prefer if latest Post replies to Discussions would be on top, & if I could remove the Original Post by the author of the Discussion, that would help. It's good to see, so, if unfmiliar with the Discussion, we could read the author's intent. Afterwards, it's something to scroll past.

I'd like be able to choose for all Discussions & Posts to display newest to oldest, & to be permanant until I reset it.

Where did that little Emoji button go from the top of thiese text boxes? I'd found it there once, right of the link button, but now it's gone.

My right mouse click options are inconsistant. Sometimes they are what I want to help me edit here, & something, though, the options look like what I would have in the ribbon of my browser/

WhenI type a lot, I'd like a heads-up notice that I am at least approaching the character count limit. What I've had is a refusal of my post because it had exceded the count, & didn't tell me by how much.

That better do to go on with.

🙀mmMekitty